instraCHAT

What is instraCHAT?

instraCHAT is an AI chat system for your WebApp. Create AI agents, train them with your knowledge base, and let them provide instant, intelligent responses to your customers 24/7 — via the chat widget or email.

Each agent can be configured with its own personality, knowledge sources, and visual appearance. You can have multiple agents for different purposes — one for sales inquiries, another for technical support, and so on.

Core Components

instraCHAT is built around four key components:

Agents

AI assistants that handle conversations. Each agent has a name, description, AI model, and assigned knowledge sources. Agents can respond through the chat widget and, optionally, via email. You can track their performance including average response time.

Sources

The knowledge base your agents draw from. Upload documents, add website URLs, or paste text content. When customers ask questions, agents search these sources to provide accurate, contextual answers.

Q&A

Predefined question-and-answer pairs that give your agents specific responses for common inquiries. Q&A takes priority over sources, ensuring consistent answers for frequently asked questions.

Appearances

Visual templates that define how the chat widget looks. Customize colors (primary, secondary, background), create light and dark mode variants, and assign different appearances to different agents.

The Overview Dashboard

When you open instraCHAT, you'll see the Overview dashboard with key metrics at a glance:

• Agents — Total number of AI agents you've created
• Sources — Total knowledge sources across all agents
• Q&A — Total question-answer pairs defined
• Conversations — Total chat conversations handled

The dashboard also shows Quick Actions to navigate to Agents, Sources, Q&A, or Appearance management, plus a list of your recent agents with their status.

Getting Started

To set up instraCHAT:

1. Create an Agent — Give it a name and select an AI model
2. Add Sources — Upload documents or add URLs for the agent to learn from
3. Define Q&A — Add common questions with specific answers
4. Customize Appearance — Create a chat widget style that matches your brand
5. Embed the Widget — Add the chat widget to your WebApp pages
6. Set Up Email (Optional) — Enable email integration so your agent can also respond to customer emails

Settings

Access settings via the gear icon on the Overview page. Currently, you can configure FAQ Suggestions:

• Enable/Disable — Show frequently asked questions in the Q&A page
• Minimum asking count — How many times a question must be asked before it appears as a suggestion (1-1000)
• Number to display — Maximum FAQ suggestions to show (1-10)

This feature helps you identify what customers commonly ask, so you can add proper Q&A entries for better responses.

Usage

instraCHAT usage is tracked by AI tokens consumed and number of messages sent. It's reflected in your business account under usage reports.